We are extremely happy that you have shopped with us, but if for any reason you are not satisfied with your purchase then be sure to email us within five (5) days of receiving your package. Once validity of your claim has been determined an exchange or full refund (minus the delivery charge, if applicable) will be facilitated.
To qualify for a refund or replacement of item, the complaint MUST be reported via email, Phone or Whatsapp, so that we may establish your needs quickly. Please include your
- Order Reference Number
- Receipt or Proof of purchase
- Source of complaint
- The preferred action you would like us to take.
Upon receipt of your complaint, an email will be sent to notify you of same. We will then notify you of the approval or rejection of your claim. If approved, your claim will be processed and a credit will automatically be applied to your credit card or original method of payment within fifteen (15) days.
Delayed or Missing Refunds [If applicable]
If you have not received your refund, we ask you to do the following first:-
- Check your bank account again
- Contact your credit card company [Some time may expire before your refund is posted]
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all the above and still haven’t received your refund, then
- Please contact us at firstname.lastname@example.org
Only regular priced items may be refunded or replaced, unfortunately sale items cannot be refunded.